Barú NV and Frucon2 NV are committed to bringing you the finest products and superior customer service. We take pride in making certain that each item ordered is delivered in a timely manner and in excellent condition. We use professional shipping companies such as FedEx, UPS, DHL and TNT. The volume of parcels we ship throughout Europe on a daily basis allows us to offer premium shipping services at very competitive costs.
We offer delivery Monday to Friday throughout Europe. Saturday delivery is currently offered in Belgium and France.
Please review the following guidelines and suggestions so that we can best deliver your carefully selected product. Any questions? Please call or email, our customer service staff will be happy to help you.
1 Delivery Address Guidelines
Please complete all applicable fields. A phone number is mandatory. Please write the phone number without spaces and without the country code. If your delivery address (e.g. Ireland) has NO postal code, put 'n/a' in the zip code field.
A signature is typically required for delivery. We deliver during business hours; please use an address where you know the recipient or another adult will be available. In some countries the shipper will leave the parcel in front of the door or with a neighbor when requested in the delivery instructions field. We cannot guarantee that the delivery company will follow these directions. At hospitals or companies we will deliver at the reception desk. The name of the recipient is always on the box, so the recipient can easily be informed.
- PO Box addresses and military APO addresses are not accepted (We do not deliver to P.O. Boxes or military bases).
- Products will be delivered Monday through Friday, except public holidays.
- The products are delivered through us in the UK with the exception of the ‘Isle of Man’ or the ‘Channel Islands’.
- You can order for destinations on the mainland in France (not the overseas territories).
- Via our Site you can order for mainland destinations in Spain (not the islands such as the Balearic Islands or the Canary Islands).
Customs and Duties
Guidelines Recipients will never be charged duties or custom fees. The amount of your order includes duties and taxes UNLESS it is clearly stated otherwise in the shopping cart and the order confirmation email.
For shipments outside the European Union it is highly unlikely, but possible, that customs will physically inspect the parcel. This can cause a delay of 24-72 hours. We cannot be held responsible for this unfortunate event.
Frucon2 NV accepts responsibility for the timely delivery of your order in accordance with the selected shipping method. Frucon² NV is not responsible for failed deliveries when :
(1) the customer provides an incorrect or outdated address
(2) the parcel recipient is on vacation or not available
(3) the customer does not promptly (24 hours) provide a corrected/new delivery address.
If the delivery company must return a parcel to Frucon² NV for any of the above reasons, the customer can be charged for the shipping and handling as well as 20 Euro for the return and cancellation fee, but not for the product itself, unless we cannot reuse it. Frucon² NV will resend your parcel to a new address at the customer's request if the customer agrees to pay the shipping and handling charge a second time. In this case the 20 Euro return and cancellation fee will not be charged.
If the parcel cannot be delivered despite plural delivery attempts and efforts from the customer service department to contact the recipient and in the unlikely event that the parcel is returned damaged or if the goods are perished, Frucon² NV will not be responsible to refund the customer or to reship a new parcel. The customer can place a new order online.
Shipping Methods and Commitments
The shop offers multiple shipping methods to meet our clients' needs. Please select the method that best matches your needs.
2-3 Day Delivery
We use a professional shipping company to deliver your parcel on or before the requested date. If the recipient is not available, we leave a message on the door or deliver to a neighbor.2-3 Day Delivery parcels are given extra attention by our customer service department and priority by the shipper. We recommend shipping to a business address when possible as a signature is generally required.
With 2-3 Day Delivery, Frucon² NV guarantees that your parcel will be delivered in good condition, on or before the requested delivery date. In the unlikely event that a delivery attempt is not made on or before the requested day, we will reimburse the delivery charges, not the product. Please note that this refund does not apply if delivery was attempted but the recipient was not home, if the address is incorrect or incomplete, if delivery was delayed due to inclement weather or strikes, and in other extraordinary circumstances. Please also note that some locations in Europe require 2 to 3 days. If your location requires additional delivery days you will be notified by our Customer Service team.
2 Countries we ship to
At this moment we offer shipping to the following countries :
· Austria· Belgium· Denmark· Finland· France· Germany· Hungary· Ireland· Iceland· Italy· Latvia· Luxembourg· Monaco· Norway· Poland· Portugal· Spain· Sweden· The Netherlands· United Kingdom.
3 Terms and Conditions
For more details, please see our terms and conditions.