FAQ

How can I best store my chocolate?
Why is every chocolate marshmallow and Dreamy Hippo packaged separately?
Are your marshmallows vegetarian or vegan?
Help! Why did the chocolate turn white?
Where can I find information on ingredients and allergens?
Is it better to use water or milk?
Can I also use other types of milk?
Can I drink my chocolate milk or chai latte cold?
Where can I find information on ingredients and allergens?
Can I place orders online?
When will my order be delivered?
Can I also send or receive an order from abroad?
Are there also Barú shops?
Can I also order company gift boxes or put together my own box?

I have a question about the marshmallows or Dreamy Hippos

 

How can I best store my chocolate?

In a cool, dry place. The ideal temperature is between 12°c and 20°c. Warm temperatures will cause the chocolate to melt and/or change the taste and texture.

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Why is every chocolate marshmallow and Dreamy Hippo packaged separately?

Our products are packaged separately to ensure they stay fresh and do not become dry.

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Are your marshmallows vegetarian or vegan?

No, our marshmallows are made with gelatine of animal origin.

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Help! Why did the chocolate turn white?

Oops! The chocolate was probably stored in a place that was either too warm or too moist! When chocolate is stored in warm conditions, a ‘fat bloom’ develops in which the cocoa butter crystallises and creates a white layer. Moisture, on the other hand, causes a ‘sugar bloom’, in which sugar precipitates to the surface. You can still eat the chocolate, but it will not be as tasty as before.

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Where can I find information on ingredients and allergens?

This information can be found on the product packaging or in the product description in our webshop. Feel free to send any additional questions on allergens by e-mail to info@baru.be

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I have a question about the hot drinks

 

Is it better to use water or milk?

For the best possible taste, we recommend using milk or a milk alternative like soya milk.

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Can I also use other types of milk?

Absolutely. Our powders can be blended with soya milk, coconut milk, almond milk and other types of milk.

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Can I drink my chocolate milk or chai latte cold?

Our chocolate milk is only suitable for drinking hot. The whole milk cocoa powder, mini marshmallows, caramel pieces and chocolate figures do not dissolve in cold milk.

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Where can I find information on ingredients and allergens?

This information can be found on the product packaging or in the product description in our webshop. Feel free to send any additional questions on allergens by e-mail to info@baru.be

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I have a question about orders and deliveries

 

Can I place orders online?

Absolutely. Visit our webshop.

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When will my order be delivered?

Within two to three business days.

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Can I also send or receive an order from abroad?

Absolutely. All of the options are listed in our webshop.

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Are there also Barú shops?

Our products are only sold at specialist shops, coffee bars and high end supermarkets. Want to know whether our products are sold near you? Send an e-mail to info@baru.be and we’d be happy to help you out!

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Can I also order company gift boxes or put together my own box?

Absolutely! You can choose from a wide selection of gift boxes or we can create a custom gift box for you. Send an e-mail to info@baru.be and we’d be happy to help you out!

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